buying oeper+ is not available yet. This policy is published ahead of time so you know the rules before any payment is ever taken. For now oeper+ is only given out with codes and product keys, which have no price and no refund value.
what you are buying
oeper+ is a service for a set period (a month or a year; see the terms). It does not renew by itself unless the checkout says so clearly. The price is shown in malaysian ringgit (RM) before you pay. Amounts shown in other currencies are estimates, and the payment provider and your bank set the final amount and any currency conversion fee.
refunds
- within 14 days: you can ask for a refund of the period you just bought, whether or not you used it. When we refund it, oeper+ for that period ends.
- after 14 days: a period you already had for more than 14 days is not refundable, and there is no refund for the unused part when you stop.
- payment fees: the payment provider's processing fee may be deducted from the refunded amount, where the provider does not return it to us.
- mistakes: if you were charged twice, charged the wrong amount, or oeper+ did not arrive, you get a full refund or the missing time, whichever you prefer.
- accounts removed for breaking the rules: oeper+ on such accounts is not refundable.
how to ask
Email [email protected] from the address on your account, with the date and amount of the purchase. We aim to answer within 7 days and to send approved refunds within 14 days. Your payment provider may take longer to show it.
your legal rights
This policy does not take away any rights you have under consumer law where you live, including any right to cancel a purchase within a set period or to a remedy for a faulty product.